Not Just Waiter Stories
Call me…#1
So I asked for the stories of the Call Centre workers and they duly delivered...after putting me on hold for twenty minutes and asking me for my details five times. Heh, only joking. Being based in Belfast doesn't help... I was once a directory enquiries operator for a mobile phone company. Time was of the [...]
Retail Therapy #4
Today's Retail Therapy Submission comes from the ever delightful "Cashier #9". She or he has more dark tales than the Brothers Grimm. Seriously, I'm scared of my inbox now. Lifetime Warranty A colleague of mine was serving an old gentleman, trying to find him an appropriate picture capturing device. The gent was harping on for [...]
Cold Call Roulette
Are Call Centre staff the most verbally abused members of the customers service community? They really must be. I mean how many times have you taken a call you weren't expecting from some poor sod trying to complete a survey or something and you've pretty much or actually told them to shove their survey/phone/headset up [...]
Dog on a Skateboard…
I was on the radio today, You & Yours on Radio Four. Oooh get me. I spoke at length about the joy of waiting tables and on the topic of customer service in general. My twenty plus years in the game have marked me as an expert in the field and the great and the [...]
Retail Therapy #3
This story needs no introduction, it's from a former retail assistant named Phil and it's a gem... Many years ago I worked in a shoe shop in a rural town in South Antrim. It is a big enough town, there are a few pubs, a couple of shopping centres (one on a hill) and a church [...]
Retail Therapy #2
So Retail eh. I've been banging on for years, nearly five whole years, about the joy and never-ending delight of waiting tables and yet I publish one post about retail and all of a sudden the BBC wants to do an interview. Proper journalist and everything, Julian Worricker no less. On a proper channel, Radio [...]
Retail Therapy #1
Waiters eh, we are a rum lot. Sorry, I mean are full of rum a lot, especially at this time of the year when there is little else to do but drink rum. It's at this time of year my thoughts turn to other, less fortunate, beings who must fight the good fight with the [...]
